Items such as footwear and accessories may be returned or exchanged within 30 days from the delivery date, provided they remain in their original condition and packaging. Returns are accepted only if the products have not been worn, altered, or damaged, and all packaging must remain intact and free from markings. Certain discounted products, especially those reduced by 40 percent or more, are considered final sale and are not eligible for return or exchange. All returned merchandise is subject to inspection before any refund or exchange is approved.

Orders placed through the official website must be processed through the designated online return system. These items cannot be returned at physical retail locations or through third-party sellers. Customers who wish to initiate a return should follow the online return instructions provided on the website. For exchanges, assistance is available by contacting customer support via email at birkenstockus@outlook.com or by calling (213)784-2369.

Skincare products may also be returned within 30 days of delivery, as long as they meet the same return conditions. Once a return is received and inspected, a refund will be issued to the original payment method used for the purchase. The refunded amount will include the product price and any applicable taxes, but original shipping fees are non-refundable. Processing times for refunds may take approximately two to three weeks after the returned item has been received.

If an incorrect item is sent back that does not belong to the company, customers are encouraged to contact support as soon as possible. While efforts may be made to locate and recover such items, there is no guarantee of retrieval, and no responsibility is assumed for items that were mistakenly returned.

Products purchased at physical retail locations must be returned to the same store where they were originally bought. Each store may have its own return procedures, and customers should contact the specific location directly for assistance. Online purchases are handled separately and cannot be returned in-store.

Items purchased from authorized retailers or other third-party sellers must be returned directly to those sellers. The official website and retail stores do not accept returns for products purchased outside their own sales channels. Customers should refer to the return policy of the original seller for guidance on how to proceed.

All returns and exchanges are subject to the conditions outlined above, and failure to meet these requirements may result in the return being declined. By initiating a return or exchange, customers agree to comply with the stated policies and procedures.